Call FATPOT for immediate assistance:
Local: (801)397-3973 x 2
You can email support issues and supporting information to firstname.lastname@example.org. This generates a service ticket for a Technical Support Team member.
INSANELY GREAT CUSTOMER SERVICE
Top-quality technical support is part of the FATPOT experience. We are committed to providing you the best technical support in the industry. We understand mission-critical public safety systems and your need to provide uninterrupted service. Our team’s knowledgeable, cross-trained staff is ready to respond to your urgent needs 24-7-365 while also serving as a backup to your front-line support teams. We continually improve our processes and performance benchmarks based on your feedback as we monitor both our effectiveness and customer satisfaction.
CUSTOMER FRONT-LINE SUPER USER(S)
FATPOT provides training and software tools to empower your front-line super user(s) to monitor your production systems. This approach enables you to efficiently analyze and resolve most issues directly with your end-users. When needed, FATPOT’s technical staff works hand-in-hand with super users to resolve issues requiring additional assistance. Our collaborative approach provides a superior tailored response to issues and outages while also educating and empowering our customers to effectively support and maintain their own environments.
24-7-365 PHONE SUPPORT
FATPOT guarantees 24-7-365 response to service-level commitments as defined in our technical service agreements. If you have any questions about FATPOT Customer Service, please fill in your information on this page and a Customer Service representative will contact you.
Technical Services Incident Management Process
FATPOT utilizes an Incident Management Process to facilitate both the identification of Incidents, and their timely and accurate resolution.